CX Refresh
Reimagining Mastercard Cash Passport as a smart travel companion that makes every moment matter in the new world
Product design
OMNICHANNEL DESIGN
UX RESEARCH
50+
Flows designed
3M+
Users served
500+
Screens designed
Dashboard experience
Multilingual Conversational AI Agents - Created Saas Management Dashboard
Created human-centered, low‑code workspace to create, brand, integrate, and measure AI voice agents - increased customer engagement by 51%.
Product design
OMNICHANNEL DESIGN
DESIGN SYSTEM
51%
engagement boost
32%
Painpoints resolved
100+
components adopted across multiple products
