Akash
Senior Product Designer
CX Refresh
Reimagining Mastercard Cash Passport as a smart travel companion that makes every moment matter in the new world
Product design
OMNICHANNEL DESIGN
UX RESEARCH
50+
Flows designed
3M+
Users served
500+
Screens designed
Dashboard experience
Multilingual Conversational AI Agents - Created Saas Management Dashboard
Created human-centered, low‑code workspace to create, brand, integrate, and measure AI voice agents - increased customer engagement by 51%.
Product design
OMNICHANNEL DESIGN
DESIGN SYSTEM
51%
engagement boost
32%
Painpoints resolved
100+
components adopted across multiple products
Senior Product Designer with 4 years of experience designing digital products across enterprise, fintech, B2B SaaS, CRM, and consumer platforms. Skilled at turning complex business requirements into intuitive, scalable, and user-centered experiences across web and mobile. Experienced in collaborating with product managers, engineers, and clients to solve complex UX problems and deliver products from concept to development.
Contributing to large-scale ecosystems including Mastercard and banking platforms with Zennify (Affinity FCU, USA).
He is particularly interested in systems thinking, reducing friction in user journeys, and solving the kind of invisible product problems that quietly shape user behavior and business outcomes.
Akash Umang
Product Designer
Experience
Work
Description
Year
Certifications
